Refund Policy | Epic English

This policy explains how cancellation and refunds work for Epic English subscriptions. It sits alongside our Terms of Service, and nothing in it limits your rights under the Australian Consumer Law.

Try before you pay

Every new account starts with a 7-day free trial with full access, and no payment details are required to start it. The trial is how we would like you to decide whether Epic English is right for you, before any money changes hands.

Cancellation

You can cancel your subscription at any time from the billing portal in your account settings. Cancelling stops the renewal, not your access: your subscription stays fully active until the end of the billing period you have already paid for, and you will not be charged again. Your word lists and progress are retained, and you can resubscribe at any time.

Refunds

We refund in full, to your original payment method, for:

Billing errors. Duplicate charges, charges after you cancelled, or any charge that does not match the advertised price.
Consumer-guarantee failures. Where the service has a major failure or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, you are entitled to the remedies that law provides, which can include a refund. Nothing in this policy limits those rights.

Outside those cases, we do not routinely refund the current billing week when you cancel, because the service for that week has already been provided. If you believe your situation warrants an exception, contact us and we will consider your request in good faith.

How to request a refund

Email support@epicenglish.com.au from the email address on your account.
Tell us the charge you are asking about and why.

We respond within 5 business days and process approved refunds to your original payment method within 5 to 7 business days of approval; your bank may take additional time to show the credit.

Changes to this policy

If we change this policy, we will post the new version here and update the date at the top. Changes never apply retrospectively to a charge made under an earlier version.

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